The Global Transaction Banking Innovation Awards recently recognized some of Canada’s Big Banks.
CIBC won the Best Gen-AI Initiative award and the Best Digital Transformation Program award.
In 2025, CIBC launched the Smart Library, a self-serve tool that enables team members to search and work with internal content using natural language, and also the Agents Marketplace, a centralized platform that allows users to create custom agents that automate tasks, as well as browse and share agents across the bank.
The bank also released additional AI-powered features, such as CRTeX and DocuMind, that year.
“We are embedding AI and digital tools into the way we work to reduce time spent on administrative tasks, improve access to information, and help our teams spend more time on higher-value activities that benefit our clients,” says Jaime Tatis, Executive Vice-President, Chief Data & Artificial Intelligence Officer, CIBC.
“This recognition reflects CIBC’s thoughtful and practical approach to AI and digital transformation,” stated Tatis.
2026 marks the third consecutive year that CIBC has won The Digital Banker’s Best Gen-AI Initiative award: the bank was recognized in 2025 for its CIBC AI platform and in 2024 for its Knowledge Central pilot.
The bank is nowhere near resting on its laurels, however.
CIBC recently announced the launch of multiple new solutions powered by AI technology.
One product is the proprietary CIBC AdvisorAssist, which helps advisors spend less time on administrative work by automatically capturing and summarizing notes during meetings and streamlines follow-up documentation.
Developed internally, CIBC AdvisorAssist is designed to extend across business lines, from Personal Banking and Imperial Service to Wealth Management.
“This tool was built in direct response to feedback from our advisors and with a goal of helping them be more present for our clients, and reflects our deep commitment to innovation,” commented Ed Dodig, Executive Vice-President, Personal Banking and Imperial Service, CIBC.
“By using AI to automate routine tasks and support important regulatory requirements, our advisors are able to dedicate more time to advising clients,” he said.
The financial giant also dropped a pilot of CIBC AI 2.0, which the company describes as “a first of its kind in Canadian banking.”
Building on the 1.0 version—which evolved from a chat-based assistant into a fully fledged platform used by 20,000 CIBC employees daily—CAI 2.0 introduces a new agentic harness that enables users to integrate their data and tools into the platform and delegate work to AI-driven agents, according to a statement from the bank.
These agents can then plan, coordinate, and complete tasks. For example, while a team member is in a client meeting, CAI 2.0 can independently gather relevant research from multiple sources, organize the findings into a structured report, and prepare a presentation for review, so that materials are ready when the meeting ends.
CAI 2.0 is a “transformative platform that reflects our thoughtful and holistic approach to AI innovation,” says Tatis.
“With CAI 2.0 we continue to build repeatable, governed and scalable AI capabilities that enhance client experience, operational efficiency, risk mitigation, and most importantly, drive cultural transformation in how our teams work every day,” he stated.
The technology can develop proposals and pitch books tailored to clients and industries; augment risk management by coordinating compliance and regulatory work in one centralized location; and accelerate financial analysis and reporting.
“At CIBC, we see AI as an enabler of who we already are: a relationship-driven, client-focused bank,” says Tatis. “All of these tools, working together, help create a more personalized, client-first experience and enable our advisors to focus on what matters most—our clients.”
“By embedding agentic AI into the way we work, we are making it easier for our teams across the enterprise to access information, simplify tasks and focus more of their time on the work that matters most for our clients,” he said.
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