Overview
Genghis, a crypto-only gift card and digital goods marketplace, turned a time-consuming customer refund process into a workflow that takes only a few minutes. Before introducing ChangeNOW PRO payouts through NOWPayments, each refund could take around one hour from collecting the customer’s wallet details to completing the transfer.
Today, Genghis processes around 10 refunds per week through ChangeNOW PRO. Based on the company’s estimates, the previous workflow represented roughly 10 hours of end-to-end refund processing time per week. The new process takes only a few minutes per refund.
Reflecting on the change, the Genghis team shared:
“Refunds used to take around an hour between collecting wallet details from customers and sending the payment, plus the transaction fees. Now it is a matter of a few minutes.”
The change addressed a clear business problem: recurring refunds were taking too much time to manage manually and required repeated coordination with customers, wallet verification, individual transfers, and network fees.
Challenge
Before using ChangeNOW PRO, Genghis handled customer refunds through manual crypto transfers.
For every refund, the team had to contact the customer, request a wallet address, check the details and network, prepare the transaction, and send the funds. The process also came with the network fee associated with an on-chain transfer.
With approximately 10 refunds handled each week, these steps became a recurring operational burden.
The main challenges were:
- around one hour from collecting customer details to completing each refund;
- repeated communication with customers to obtain wallet addresses;
- manual verification and preparation of individual transfers;
- network fees on refund transactions.
The problem was therefore bigger than payout speed alone. Genghis needed to reduce the amount of coordination and manual processing required every time a customer needed a refund.
How the Refund Flow Changed
ChangeNOW PRO allowed Genghis to replace its wallet-based refund process with a shorter payout flow.
Before ChangeNOW PRO
Refund approved → Contact customer → Collect wallet address → Verify wallet and network → Prepare transfer → Send funds and pay network fee
With ChangeNOW PRO
Refund approved → Use the customer’s email → Send ChangeNOW PRO payout → Customer receives the funds
| Step | Before | With ChangeNOW PRO |
| Recipient details | Collect wallet address and network | Use recipient email |
| Verification | Check wallet and network details | No wallet address collection |
| Payout preparation | Prepare individual transfer manually | Shorter payout workflow |
| Delivery | On-chain transfer | ChangeNOW PRO payout |
| Network fee | Applies to blockchain transfer | $0 network fee |
| End-to-end refund process | Around 1 hour | A few minutes |
This change removed one of the most time-consuming parts of the old process: collecting and checking wallet information before every refund.
How ChangeNOW PRO Payouts Work
ChangeNOW PRO payouts use the recipient’s email instead of a wallet address. The transfer happens internally through ChangeNOW PRO, so the business does not need to prepare a separate on-chain transaction for every recipient.
For businesses that want to automate the process, NOWPayments also supports ChangeNOW PRO payouts through API. More details on the recipient experience are available in the guide to email-based crypto payouts.
For Genghis, the important difference was practical: the team could process refunds without first collecting wallet addresses from customers.
From network fees to $0 per ChangeNOW PRO payout
Genghis also reported lower network and transaction costs after switching its refund workflow.
The exact cost of a normal blockchain transfer depends on the asset and network. As an illustration, a standard USDT TRC20 transfer in September 2026 can cost roughly $2 to $4.50 in network fees depending on the recipient address and available TRON resources.
With ChangeNOW PRO, the payout itself has $0 network and service fees, because the transfer is processed internally rather than broadcast as a separate on-chain transaction.
For a recurring refund workflow, this arrangement means the benefit is not limited to time savings: each refund can also avoid the network cost that would otherwise accompany a standard crypto transfer.
Results
The most significant improvement was the amount of time tied up in refund processing.
Genghis handles approximately 10 refunds per week. With the previous process taking around one hour per refund, that represented roughly 10 hours of end-to-end refund processing time each week.
With ChangeNOW PRO, each refund now takes only a few minutes.
Results at a glance
| Metric | Before | With ChangeNOW PRO |
| Refund processing time | Around 1 hour | A few minutes |
| Approximate weekly volume | Around 10 refunds | Around 10 refunds |
| Recipient details | Wallet address and network | |
| Refund process | Manual wallet transfer | Simplified payout workflow |
| Network cost | Blockchain network fee | $0 network fee |
| Wallet address collection | Required | Not required |
For Genghis, this translated into:
- roughly 10 hour-long refund processes per week replaced by workflows that take only a few minutes each;
- no need to collect wallet addresses from customers;
- lower network and transaction costs;
- less manual coordination around individual refunds;
- easier overall payout management.
Genghis rated its overall experience with ChangeNOW PRO payouts 5 out of 5.
What the Genghis Case Shows
The Genghis case shows that payout automation can solve a meaningful business problem even when transaction volumes are relatively modest.
Ten refunds per week may not sound like a high-volume payout operation. But when every refund takes around one hour from collecting customer information to completing the payment, the workflow can consume a significant amount of time every week.
By introducing ChangeNOW PRO, Genghis shortened that process to minutes, removed wallet collection from the workflow, and reduced transaction-related costs.
The result is a refund process that requires less attention from the team and is easier to manage as part of everyday business operations.
About Genghis
Genghis is a crypto-only gift card and digital goods marketplace built around its “Live on crypto” proposition. The platform offers gift cards, game keys, eSIMs, mobile top-ups, streaming credit, and travel and fuel cards, with purchases made in cryptocurrency.
The company uses ChangeNOW PRO payouts through NOWPayments to simplify customer refunds.
About NOWPayments
NOWPayments is a crypto business ecosystem for companies managing payments, payouts, conversions, and other digital asset operations.
Businesses can accept payments in 350+ cryptocurrencies, automate mass payouts, manage settlement and conversions, and connect payment infrastructure through APIs, plugins, payment links, and other tools.
Through ChangeNOW PRO payouts, businesses can also build email-based payout workflows with $0 network and service fees, reducing manual processing for recurring use cases such as customer refunds.
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