As businesses grow, payment support becomes an important part of managing daily operations. Customers may need help checking a transfer, arranging a refund, or accessing a purchase linked to another email address. Having a payment provider handle these requests can free up merchants’ time for other business priorities.
Read “Your Payment Provider Should Reduce Work, Not Add It” on Cryptopolitan
In the latest edition of the Crypto That Works for Business column on Cryptopolitan, Kate Lifshits, Commercial Director at NOWPayments, explores how payment support can make business operations more efficient. The first edition focused on how checkout design helps customers complete purchases.
Drawing on real NOWPayments support cases, Kate examines how providers can manage payment inquiries, coordinate refunds, and handle follow-ups while involving merchants when their input is needed.
The article also explores the potential of AI in customer support.
Could AI help support agents find relevant past cases, identify missing information, and reach decisions faster?
Kate discusses research on AI-assisted customer service and considers where this technology could make payment support more efficient while keeping people responsible for decisions.
NOWPayments Research
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Cryptopolitan Column
How Can Payment Support Help Your Business Grow?
Explore what payment providers can handle as
transaction volumes increase.
What Your Provider Can Handle
Payment support beyond transaction processing
Transfer Investigations
Checking payment details and status
Refund Coordination
Managing verification and next steps
Customer Guidance
Helping customers through payment inquiries
Read the full column to explore the support cases, the operational costs behind payment inquiries, and the role AI could play in improving support efficiency. Kate also shares practical questions businesses can ask when evaluating a payment provider.
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